Call Center Solution

Features of call center suite:
1.Automated outbound call handline Mode with Auto / Predictive / Manual / Preview Dialing
2.Modular Architecture for Agent Dialing & Admin Management
3.Call Recording along with Advanced and analytical logging
4.Agent / User Management
5.Multiple Campaign Management
6.Realtime and Historical Call Monitoring and Statistics
7.Handling of more than one dialer servers individually or in a cluster
8.Callback scheduling
9.Call Transfer / Forward with 3-Way Call Conferencing
10.DNS leads Management
11.Uploading leads with .csv & with custom options with duplication verification
12. SMS and Email campaign

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